Payment Due

Orders need to be paid in full at least 3 days prior to delivery/pickup. If your order is not paid and no prior arrangements are made, your order will be cancelled.
 

Modifying an order

If you would like to modify your order, please provide modifications at least 3 days prior to your delivery/pickup date. I will do my very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better! Modifications may result in a change in invoice total. If additional payment is required, it must be made within 3 days of order delivery/pickup.
 

Cancellations

If you reach out with less than 3 days until your delivery/pickup date, we unfortunately are unable to make any changes (this includes cancellations). To avoid a situation like this, please be sure to double check all order information prior to finalizing your order. If you need to cancel, a 100% refund will be issued if notice is given more than 3 days. Within 3 days, a 75% refund will be available to compensate for ingredients already used in production prep.

Refunds are issued back to the same payment method used to pay your invoice. Typically, you'll see your refund in 5-7 business days.
 

Pickup Details

Your order will be available for pickup on the date agreed upon. Your order will be available to pickup between the hours of 12pm-4pm, unless otherwise agreed upon (at the discretion of Baked & Business).

The pickup address is:
152 Faulkner Circle

Greer, South Carolina 29651
 

Delivery Details

Delivery fee is $1/mile from Baked & Brittled's location to delivery address. Delivery date & time will be agreed upon by both parties. A 1 hour delivery window is required for all deliveries. Upon delivery, if you are not at the location at the agreed upon time, your order may be left on the doorstep (or other safe looking location).
Deliveries on major holidays will have an additional $10 fee.
 

Rush Fee

If you place an order within 3 days of delivery date, there will be an additional $25 fee. For less than 24 hours of notice, a $50 rush fee will apply.

Why a rush fee? I am a one woman business- so that means that when an order is added with short notice, it often results in having to pay higher prices to purchase ingredients, working extra long unplanned hours, and having to adjust personal family plans & childcare to accommodate.
 

Satisfaction

I take my customer's satisfaction very seriously. Many hours are invested in communicating with each customer & designing the custom order. It is very important that you provide all the details that are important to be included with the order during the planning stage & double check the details on your invoice for accuracy. After you've reviewed the invoice & details, there is an understanding that you are hiring me for my artistic skills and creative planning. You've reviewed my past work and have a reference to my skill level and artistic style.

If you are unsatisfied with your order for any reason, please contact me via cell (928-925-8048) immediately. We can discuss what the issue is and find a solution. Understand that no refund will be considered if you plan on keeping the product. We can arrive to a solution, depending on the issue, however the ingredients and time must still be compensated for if you are keeping the product.